I have a colleague who would love to sit in on one of the briefings and try this program in his/her organization. Can I share the number to call in?

We are happy to extend an invitation for a guest of yours for a one-time experience. Have him/her register here. We'll send the information s/he needs to join the call. We'll welcome as many guests as you'd like for a one-time only conference call training.

What if I want to connect with others I meet on these calls? Is there a list of the other subscribers I can get

Your privacy is important to us. We won't release your information without your permission. If you want to connect with someone from a call, email us and we will forward your message to that person so s/he can contact you if desired.

What is a toll-free conference call?

A conference call is three or more people talk on the phone at the same time from different locations using a toll-free number. Conference calls allow everyone to be in the same meeting regardless of location.

How long does it take to set up an account

We have instant set up with your on-line application. As soon as we approve your account (usually within minutes), you will receive an email with instructions on how to start using AccuConference for your conference calls.

How do I make a Conference Call

Notify your participants of the day / time of your conference call. Send your participants the toll-free access number and participant code. Instruct your participants to dial the access number at the time you specified. Five minutes before your conference, dial your access number and enter your moderator code. Your conference call will begin immediately!

Should I schedule a call, or use my reservationless codes

Use the Online Call Scheduler to setup one-time use codes. These "scheduled" codes will expire after one use. You can use your Reservationless Codes anytime without telling us (unless you are expecting more than 50 people on your call).

How do I increase the volume on a call

Each time you press *4, the call will increase in volume. There are 3 levels of volume increase. Once you press *4 during the highest level of volume, the volume level will return to the lowest level.

Can participants use their cell phones to join the conference call

Yes you can use your cell phone to call our 800 access number and join a conference call. ****Special Note to Cell Phone Users***** Although access to our system is available from your cell phone through the toll-free number, your cell phone provider may/or may not charge you AIR TIME and other CHARGES. AccuConference.com is not responsible for the particular contract items related to what your cell phone provider is allowed to charge. Please make sure you know what your cell phone service plan states regarding this issue.

How do I record a conference call

There are three ways to record your call. Press *2 when you are ready to begin recording. Click on the record icon on your dynamic conference management page online. Set your conference to automatically record every call (this feature can be enabled from your Conference Manager in your account online before your conference is initiated). * To receive a transcription or your conference you will need to order it through customer service. There is a 24 hour turn around time from your request to when you receive your transcript via e-mail. There is an additional fee for a transcript of $3.50 per line of text.

What are the Conference Recording Playback Controls

*Note: You may press "0" anytime during the recording to hear the following instructions. * Press 2 - Pause/Resume * Press 5 - Start over * Press 3 - Skip forward 5 minutes * Press 6 - Fast Forward (2x speed) - Press '6' again to increase speed. * Press 1 - Skip backward 5 minutes * Press 4 - Rewind (2x speed) - Press '4' again to increase speed. * Example: To Fast Forward, press '6'. You will hear the recording fast forwarding. To resume listening (return to normal speed), press '2'.